Application Support
We provide deployment services beyond technical implementation, from coaching and knowledge transfer to training and documentation. Worklogix Application Support assists clients with the management of SAP SuccessFactors products. Among our capabilities in this space:
Break/Fix
Support break/fix and issue resolution and assist with
troubleshooting patch and release management issues
Continuous Improvement
Implement new functionality to support continuous
improvement and facilitate the roll out of additional
integrated modules
Steady-State Support
Answer “how to” technical and application configuration
questions, providing and supporting knowledge transfer to
optimize the steady state organization
Deployment Support
Author materials to optimize your support organization,
including Quick Reference Guides, Job aids, and Frequently
Asked Questions
Training
Combine standard documentation with custom-tailored
training documentation created exclusively for our
clients
Mentoring
Mentoring and guidance including support for standing up a network of “super users” to distribute information across a network of trusted & trained resources
Support Models
Issue Resolution
Basic Application Support can be as simple as routing issues and support tickets to Worklogix for resolution. We can augment this model with continuous improvement support as warranted
Continuous Improvement
Your needs change and you learn based on feedback from your users. Whether it's a new requirement or process to be optimized, our application support team can deliver results with in a pool-hour or project-based structure and budget
Release Management
One of the benefits of a SaaS solution is the continuous investment in product enhancement - but that cycle of innovation creates a need for regression testing, advise and information on new functionality, and incremental delivery - all areas where our team can help.