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Application Support

We provide deployment services beyond technical implementation, from coaching and knowledge transfer to training and documentation. Worklogix Application Support assists clients with the management of SAP SuccessFactors products.  Among our capabilities in this space -

Break/Fix

Support break/fix and issue resolution and assist with troubleshooting patch and release management issues

Continuous Improvement

Implement new functionality to support continuous improvement and facilitate the roll out of additional integrated modules

Steady-State Support

Answer “how to” technical and application configuration questions, providing and supporting knowledge transfer to optimize the steady state organization

Deployment Support

Author materials to optimize your support organization, including Quick Reference Guides, Job aids, and Frequently Asked Questions

Training

Combine standard documentation with custom-tailored training  documentation created exclusively for our clients

Mentoring

Mentoring and guidance including support for standing up a network of “super users” to distribute  information across a network of trusted & trained resources

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Support Models

Issue Resolution

Basic Application Support can be as simple as routing issues and support tickets to Worklogix for resolution.  We can augment this model with continuous improvement support as warranted

Continuous Improvement

Your needs change and you learn based on feedback from your users.  Whether it's a new requirement or process to be optimized, our application support team can deliver results with in a pool-hour or project-based structure and budget

Release Management

One of the benefits of a SaaS solution is the continuous investment in product enhancement - but that cycle of innovation creates a need for regression testing, advise and information on new functionality, and incremental delivery - all areas where our team can help

Get In Touch

Don’t think us as a vendor. Think of us as your partner in solving your business challenges. Worklogix has a long history of working with top tier clients to identify, design, and implement solutions that not only make users happy but deliver business results.

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