Success Stories > CompuCredit Corporation
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The Project
CompuCredit Corporation required an open Online Services and Account acquisition platform that would directly interface with both their transaction processor (System of Record) as well as the decisioning bureaus for real time account information and credit eligibility. The system also must interface with Lead Generation sources and be able to work across multiple portfolios and brands.
The Solution
Worklogix was engaged from early design and application simulation phases through the development and implementation of the Online Services and Acquisition Framework to provide real time account acquisition and provide online services including Account balance, statement info, transaction history and payment processing.
The solution leveraged open technologies in a flexible SOA architecture that resulted in tripling the Online channel’s usage, lowering call volumes, and enabling cardholders new services previously unavailable without wait times and fees.
Business Benefits
The solution allowed CompuCredit Corporation to realize various business benefits, including:
- A real-time acquisition channel and on-demand cardholder services functionality that increased the hours of operation to 24/7, offered the latest account information and additional marketing services, provided context-based support services, and allowed immediate payment options to reduce account delinquency and easier access to collections payments
- Increased account acquisition through online services resulting in reduced call volumes, reduced cost of account acquisition, reduced cost and dependency in mail acquisition spending, and provided more accurate and historical account information for cardholders
- An Application framework within which future Cardholder Services could be deployed
- Reduce total cost of ownership by leveraging existing enterprise applications and processes within a common interface
- Reduce cycle time for transaction processing and account origination
- Provides the ability to aggregate content and services while reducing the training needs for package solutions
Tools and Technologies
J2EE technologies